The visual AI agent for physical products.
Customers point their phone camera at the product. Orus identifies the model, reads the error state, and guides them to a verified fix.
Confused customers cost you twice: a flooded ticket queue, and returns of working products.
Orus gives customers real-time visual triage for setup, cleaning and product issues.
Chatbots only ever solved the describable half.
Visual guidance reaches physical-product issues that text-only support cannot.
One SKU. One metric. Thirty days to prove it.
- Week 1: Scope one SKU, one metric. Choose a product line, common failure paths and the metric the pilot will measure.
- Weeks 1–2: Index your existing docs. Orus uses your manuals, guides and error-code tables.
- Weeks 3–4: Measure against your baseline. Review weekly results against the agreed metric.
Every session, measured.
Each session is transcribed, tagged by issue and device model, and scored by outcome.
A complete platform, run for you. Not an API to build on.
Every brand gets its own Orus workspace, and we handle setup and operations.
Fewer wasted truck rolls. More first-time fixes.
Remote visual triage helps service teams diagnose before dispatch and supports technicians on site.
A complete agent for the moments your product matters most.
Orus combines multimodal reasoning, computer vision and workflow integrations.
Built by operators who have lived the support problem.
The Orus team brings decades of experience building and scaling technology platforms.
Questions support leaders ask us.
- Do customers need to download an app?
- No. Orus opens from a link in the phone's browser.
- How does Orus learn our products?
- We load your manuals, setup guides and error-code tables into your workspace.
- What happens when Orus can't fix the issue?
- It gives your team a structured triage brief with images, steps tried and likely cause.
- Do we need to integrate with our helpdesk or CRM?
- Not to start. A pilot can run from a standalone browser link.
- Is Orus an API we build on?
- No. Orus is a managed platform with setup and ongoing operations included.
- Can Orus carry our brand?
- Yes. Customers see your logo, colors and name.
- How is Orus priced?
- The pilot has a fixed fee, followed by usage-based pricing tied to live sessions.
- Which languages does Orus support?
- Orus currently supports over 40 languages.
- What happens to camera video and customer data?
- Retention is agreed before launch, and by default we keep outcomes rather than video archives.
- How long until we're live?
- Days, not quarters.
- What if the pilot doesn't move our numbers?
- If the agreed metric does not move in 30 days, you walk away with the data.
- Can our field technicians use Orus too?
- Yes. Technicians can use it on site as a second pair of eyes.
Discover what Orus can do for you.
Contact info@orusai.ai to scope a focused pilot.